Shipping & Return

Shipping Policy

Order Processing

All orders are processed as quickly as possible after being placed. Once your order has been successfully submitted, you will receive an order confirmation email containing your purchase details.

Orders are typically processed within 1–2 business days before being shipped from our fulfilment facility.

Shipping Locations

We currently ship Australia-wide, with delivery available to both metropolitan and remote areas.

Shipping availability and rates will be displayed at checkout based on your delivery address.

Shipping Costs

  • Free standard shipping is available on Australian orders over $120 AUD.

  • Orders below this amount will have shipping costs calculated at checkout.

Delivery Timeframes

Estimated delivery times depend on your location:

  • Metropolitan areas: 2–8 business days

  • Remote and regional areas: 3–15 business days

Please note these are estimated delivery times and may vary due to courier delays, peak seasons, or circumstances outside our control.

Once your order has shipped, you will receive a tracking number via email so you can follow the progress of your delivery.

Returns & Refunds Policy

100-Day Return Policy

We offer a 100-day return policy to ensure you are satisfied with your purchase. If you are not happy with your item, you may request a return within 100 days of receiving your order.

Return Eligibility

To qualify for a return:

  • The return request must be made within 100 days of delivery.

  • The item must be returned in reasonable condition.

How to Start a Return

To initiate a return, please contact our customer support team with:

  • Your order number

  • The product you wish to return

  • The reason for the return

Our team will provide instructions on how to complete the return process.

Refunds

Once your returned item has been received and inspected, we will process your refund. Refunds will be issued to your original payment method.

Please allow several business days for the refund to appear in your account depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the issue. We will work quickly to resolve the problem.

Contact

If you have any questions about shipping, returns, or your order, please reach out to our customer support team and we will be happy to assist.
support@snugmats.com.au