Shipping policy

We proudly ship Australia-wide and to New Zealand, aiming to deliver your order quickly and reliably.

Shipping Rates & Delivery Timeframes

Shipping rates are automatically calculated at checkout. Delivery times are estimates and may vary depending on location and carrier conditions.

Australia (Domestic)

Standard Shipping

•Orders $250.00 and over: Free (2–8 business days)

•Orders under $250.00: $19.00 (2–8 business days)

Express Shipping

•Orders $250.00 and over: $29.00 (1–4 business days)

•Orders under $250.00: $49.00 (3–5 business days)

New Zealand (International)

Standard Shipping

•Orders $350.00 and over: Free (3–5 business days)

•Orders under $350.00: $49.00 (6–27 business days)

Processing Time

•Orders are processed within 1–2 business days.

•Orders placed on weekends or public holidays will be processed the next business day.

•You will receive a confirmation email with tracking details once your order has been dispatched.

•During peak seasons, promotional periods, or new product launches, dispatch times may be slightly extended.

Remote Areas (Australia)

Certain remote or island locations may experience extended delivery times due to carrier limitations. If your address falls within a remote zone, delivery timelines may exceed standard estimates.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email so you can monitor your shipment in real time.

If you have not received tracking details within 3 business days, please contact:

support@snugmats.com.au

Delivery Delays

While we work with trusted carriers, we are not responsible for delays caused by:

•Courier disruptions

•Severe weather events

•Peak holiday congestion

•Incorrect or incomplete shipping addresses

Please ensure your delivery details are correct at checkout.

Lost or Damaged Parcels

If your parcel arrives damaged or appears lost in transit, please contact us immediately at: