Shipping policy
We proudly ship Australia-wide and aim to deliver your order quickly and reliably.
Shipping Rates (Australia)
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Free Standard Shipping on all orders $99 and over
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Flat Rate $14.90 for orders under $99
Shipping rates are automatically calculated at checkout.
Processing Time
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Orders are processed within 1–2 business days
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Orders placed on weekends or public holidays will be processed the next business day
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You will receive a confirmation email with tracking details once your order has been dispatched
During peak seasons, promotional periods, or new product launches, dispatch times may be slightly extended.
Delivery Timeframes (Australia)
Delivery times are estimates and may vary depending on location and carrier conditions.
Metro Areas
(Major capital cities and surrounding suburbs)
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2–5 business days after dispatch
Regional & Rural Areas
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5–10 business days after dispatch
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Remote or isolated areas may take longer
Remote Areas
Certain remote or island locations may experience extended delivery times due to carrier limitations. If your address falls within a remote zone, delivery timelines may exceed standard estimates.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email so you can monitor your shipment in real time.
If you have not received tracking details within 3 business days, please contact:
Delivery Delays
While we work with trusted carriers, we are not responsible for delays caused by:
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Courier disruptions
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Severe weather events
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Peak holiday congestion
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Incorrect or incomplete shipping addresses
Please ensure your delivery details are correct at checkout.
Lost or Damaged Parcels
If your parcel arrives damaged or appears lost in transit, please contact us immediately at:
Include your order number and any relevant photos so we can investigate and resolve the issue promptly.