Terms of service
These Terms of Service ("Terms") govern your use of our website and services. By accessing or purchasing from Snug Mats, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our website.
1. Overview
This website is operated by Snug Mats. Throughout the site, the terms “we”, “us” and “our” refer to Snug Mats / Snug Camp Mat.
By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms, including any additional policies referenced herein (including our Shipping Policy and Return & Refund Policy).
2. Online Store Terms
By agreeing to these Terms, you confirm that:
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You are at least 18 years of age, or
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You have given consent for any minor dependents to use this site under your supervision
You must not use our products for any illegal or unauthorised purpose.
You must not transmit any worms, viruses, or destructive code.
A breach of any of these Terms will result in immediate termination of your access to our Services.
3. Product Information & Accuracy
We aim to ensure all product descriptions, images, specifications, and pricing are accurate. However:
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Colours may vary slightly due to screen settings
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Product measurements may have minor tolerances
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Packaging may differ from displayed images
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.
4. Pricing & Payments
All prices are listed in Australian Dollars (AUD) unless otherwise stated.
We reserve the right to:
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Modify prices at any time
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Cancel orders due to pricing errors
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Refuse or limit quantities per customer
Payment must be received in full before dispatch.
5. Orders & Cancellations
We reserve the right to:
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Refuse any order
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Limit quantities purchased
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Cancel suspicious or fraudulent transactions
If we cancel your order, you will be notified and refunded in full.
Once an order has been dispatched, it cannot be cancelled and must follow our Return Policy.
6. Shipping & Delivery
Delivery timeframes provided are estimates only.
We are not liable for delays caused by:
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Courier disruptions
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Weather events
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Customs processing (if applicable)
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Incorrect shipping details provided by the customer
Risk of loss passes to the customer once the parcel has been handed to the carrier.
7. Returns & Refunds
Our Return & Refund Policy forms part of these Terms.
Please refer to our dedicated Return Policy page for full details on eligibility, damages, and refunds.
Nothing in these Terms excludes your rights under the Australian Consumer Law.
8. Intellectual Property
All content on this website including:
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Text
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Images
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Logos
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Product designs
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Graphics
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Branding
is the property of Snug Mats and may not be reproduced, copied, or used without written permission.
9. Limitation of Liability
To the maximum extent permitted by law:
Snug Mats shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.
Where liability cannot be excluded under Australian Consumer Law, our liability is limited to:
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Replacement of the product, or
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Refund of the purchase price
10. Indemnification
You agree to indemnify and hold harmless Snug Mats, its directors, employees, affiliates, and agents from any claim arising from your breach of these Terms or misuse of our products.
11. Privacy
Your submission of personal information through the store is governed by our Privacy Policy.
We are committed to protecting your personal data in accordance with Australian privacy laws.
12. Changes to Terms
We reserve the right to update, modify, or replace any part of these Terms at any time.
Changes will take effect immediately upon posting on this page.
13. Governing Law
These Terms are governed by the laws of Australia.
Any disputes arising from these Terms shall be resolved under Australian jurisdiction.
14. Contact Information
For questions about these Terms, please contact us:
Live Chat – Available via the website chat widget
Email – support@snugmats.com.au